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Support - all messages by user

08.03.2020 13:32:46
Topic:
Machine Translator: DeepL Access Error

Support
Support
Administrator
The HTTP security protocol required for use was changed, making the DeepL MT service inaccessible.

Error message: "HTTP client could not be created. Please try again a translation
request. Error connecting to the DeepL MT service".
The Machine Translator version 5.2 has been updated to use the new security protocol and access the DeepL MT as usual.

Release notes:
http://www.rc-wintrans.schaudin.com/addons/mt/Index.htm#Release_Notes.htm
.
edited by Support on 08.03.2020
25.04.2020 15:04:22
Topic:
Purge history from fsmdb files

Support
Support
Administrator
Hello Alex,

editing/changing a translation unit (TU), the current TU data are saved as history data. The last two changed TU Data are saved. There can be max. two history entries for a TU.

There is no command to delete the history data.

Regard,
Support Schaudin.com
27.05.2020 23:20:32
Topic:
Crash on import

Support
Support
Administrator
Hello kiroecke,

there is a bug we've fixed with RC-WinTrans Build 11.5.2.74.
The list view used in the export and import dialog is not correctly initialized -- this causes the crash.

Release Notes: http://www.releasenotes.schaudin.com/#Version_11_Release_Notes.htm
Issue: #92

Please download and install RC-WinTrans 11.5.2.
Version 11.5.0 must be deinstalled using the Windows "Remove Program".


Regards,
Support, Schaudin.com
22.02.2021 21:52:30
Topic:
Executing RCWinTrans 11 in parallel throws error

Support
Support
Administrator
Hello AlexC,

we need a few more time to answer you.

Regards, Support Schaudin.com
28.02.2021 20:33:38
Topic:
Executing RCWinTrans 11 in parallel throws error

Support
Support
Administrator
Hello AllexC,


maybe it is not the palalel processing (?). The "Update Database" process is the most expensive RC-WinTrans function in time, RAM usage and creating/using a huge amount of .Net objects, each wrapped as COM object.


You wrote:
- "...run the script from a command line: Each process does an update and writes the target files.."
- " Task Scheduler: it starts to fail"


The scheduler task priorities/resources could make the difference (?)
I do not know your project (MzChart_rc.rwtproject) but maybe it is size of this project and it would run with a smaller project (? )
Note: RC-WinTrans needs to load and hold all data (whole project) in memory while updating the project database.


Your questions
1) "Why cant WinTrans create the main windows.?"


I do not know. I think something is out of "resources" to create another main window with all its requirments (?).




2) "It cant be safe for running in parallel to have such a file all instances of RcWintrans is writing to?"


It is true, the log file is made for writing infos from/by a single application instance.
Also: The log file is placed in the installation folder where it usually can be written only when RC-WinTrans is started with "Start as administrator"
-- it is wrong the log file is in the installatin folder.
But: Opening and writing the log file is not forced and no error is created/thrown by RC-WinTrans if it is not possible.




Regards, Support Schaudin.com
30.03.2021 22:20:13
Topic:
Writing targets in Farsi

Support
Support
Administrator
Hello lakuda,

displaying the text in right-to-left reading order and/or right aligned text is done at run-time by the editor tool or the control showing the text. It is a display property. It is not a property of the text as saved in the database or in the translated target file.

Regards,
Support, Schaudin.com
edited by Support on 30.03.2021
02.04.2021 17:00:59
Topic:
JSON parser error

Support
Support
Administrator
Hello lakuda,

you can send us the JSON file to check what is the reason.
Send it to: www.schaudin.com

Regards, Support Schaudin.com
15.04.2021 20:39:54
Topic:
Writing targets in Farsi

Support
Support
Administrator
[font=Arial, Tahoma] lakuda,[/font]

Q1: what is the source language (source text, source file) ?

Usually, when the item is translated (to Farsi) it is not possible the item in the target file gets an other translation text.
Q2: Are all other items in the target file correctly with the Farsi translation text? Is it really only this item?

ToDo:
- Write/Create the Farsi target file once again.
- Check the date/time of the Farsi target file to be really written newly. Check the item's translation once again.

Regards,
Support , Schaudin.com
edited by Support on 15.04.2021
26.04.2021 20:57:35
Topic:
Writing targets in Farsi

Support
Support
Administrator
.
In the screen shot the text is displayed in RTL (right-to-left reading order. It is displayed according to the RTL target language. This is correct.
.
In the data the text is (always) saved and shown in left-to-right order. This is correct. So it is saved in the database. It is not shown to the user.
.
Both is correct.

Regards,
Support, Schaudin.com
edited by Support on 26.04.2021
01.06.2023 23:16:05
Topic:
Missing Empty1.macro

Support
Support
Administrator
Hello Alex,

Please ignore this message.
The VBA macro file "Empty1.macro" did not have any functionality and is not included any more when installing RC-WinTrans.


Regards, Support Schaudin.com
02.08.2023 12:27:37
Topic:
Missing Empty1.macro

Support
Support
Administrator
Hello Alex,

Thanks for your reply. You are very welcome.


I also think the user forum is a good option for keeping in touch with our users and for offering help and info. Unfortunately, it's still the target of continuous spam attacks. Since an update for the forum software is no longer available, we will need to shut it down.


We continue to be available for questions, suggestions, and support requests via our support email: support@schaudin.com


Sincerely,
Werner Schaudin
Schaudin.com
22.02.2024 12:56:39
Topic:
How do I specify the Ignore IDs from CLI

Support
Support
Administrator
Hello Alex,

The command line /ImportProject does not have the option to ignore the IDs.

Regards,
Support, Schaudin.com
27.02.2024 22:04:14
Topic:
How do I specify the Ignore IDs from CLI

Support
Support
Administrator
Very good Alex!
I'm happy you found a solution for your need to use the command line for importing.

Regards,
Werner Schaudin
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